OUR DELIVERY T&Cs

DELIVERY OPTIONS

COVID-19 DELIVERY SERVICE UPDATE

We're working hard to try and meet the current unprecedented demand. Unfortunately it means your order may be delivered later than expected or missing some items. We've added some FAQs below to help if you have some queries about your order.

Huge thank you to all our customers for your understanding and positive messages during this difficult time. 

Where is my order?

Due to the large number of orders, they are taking longer to be processed than usual and we are currently unable to guarantee they will be delivered on the date you selected. We are working flat out to keep up but in the meantime we can no longer fulfil our normal delivery conditions as outlined below until the situation improves. Know we will aim to get your delivery to you as soon as possible. Sincerest apologies for the inconvenience caused.

My order is missing some items but I've paid for them?

Where we’re unable to fulfil your order in full, we will refund any shortages automatically. Refunds may take up to 7 days. Our team is experiencing such a high volume of calls we may not always be able to contact you about any changes but should your order value drop below the free delivery threshold as a result, we will of course honour the discount.

When I ordered the missing item, it showed as in stock?

As we don't operate a live stock system and rely on our warehouse and stock teams to manually keep track of availability, the current high turnover means our website may not always reflect the minute by minute changes to the availability of items. We're very sorry for the inconvenience.

Do you operate no contact deliveries?

Our courier DPD has introduced a new process to reduce the contact between the consignee and the DPD driver at the point of delivery, please visit their website for full details. They are also suspending the DPD Pickup service with immediate effect. 

Delivery days

Please remember we do not deliver on Sunday or Monday.

  

NAME TIMING COST DELIVERY AREAS
Standard Next Day (or Nominated Day) below 60£ Next day or chosen day £6.95 All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland).
Standard Next Day (or Nominated Day) above 60£ Next day or chosen day  Free All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland).

Scottish Highlands, Northern Ireland

n/a

n/a

We are unfortunately not able to offer delivery to the Channel Islands due to COVID-19 impacting our 3rd party delivery company.

Channel Islands, Isle of Man

n/a n/a We are unfortunately not able to offer delivery to the Channel Islands due to COVID-19 impacting our 3rd party delivery company.

STANDARD DELIVERY

*Currently not operating to the timings below

Our standard delivery charge to Mainland UK postcodes is £6.95, excluding the Scottish Highlands and Northern Ireland. Orders received before 1:00 pm can be dispatched for delivery on the next working day, at an unspecified time between 8am and 6pm. Orders received after 1:00 pm will be dispatched on the next available delivery day after that unless a later date has been selected. We do not deliver Sunday to Monday, so orders received after 1:00 pm on Saturday cannot be dispatched until after the weekend for delivery on the following Tuesday at the earliest.

In the checkout procedure you can select the day that you would like the order to be delivered from the list of options (Tuesday to Saturday). Orders can be placed up to 10 days in advance. You can also choose to designate a ’safe’ place (at your own risk) should no-one be at home to accept delivery. However, we cannot specify delivery times or request telephone calls from the driver.

SCOTTISH HIGHLANDS, NORTHERN IRELAND AND OFF MAINLAND UK

*We are unfortunately not able to offer delivery to the Channel Islands due to COVID-19 impacting our 3rd party delivery company.

CHANNEL ISLANDS

*We are unfortunately not able to offer delivery to the Channel Islands due to COVID-19 impacting our 3rd party delivery company.

 

PACKAGING  &  FROZEN PRODUCTS

 

Upon arrival of your order, please put the product in your freezer as soon as possible. If some thawing has occurred in transit please be assured it is safe to refreeze as all of our meat is cut fresh, Vac packed and blast frozen.

 

Perishable items are packed with an two ice pack that keeps the contents cool for up to 48 hours. And frozen products are delivered inside an insulated bag, plus ice packs and our top of the market insulated biodegradable box. All hampers are packaged in gift boxes, and an insulated cool bag must be included in the case of hampers that contain perishable items. All perishable goods must be kept refrigerated on receipt.